Orders from the store

You are always welcome to return or exchange the products purchased at Noah Fish Stix.

You have 30 days to decide if an item is not for you. The items must be returned to 2257 Reflection Circle, Vista, CA 92081 in proper condition and in the manufacturer's packaging unless returned as faulty or damaged.

Refund Options

We offer several methods of compensation for a returned item if the product is undamanged and the package is in proper condition:

• Replacement. We will replace the item with another one of better quality, different size or color
• Money Refund. We will return the cost of hte item you spent to purchase
• Gift card. We will give you a gift card equal to the cost of the item (or larger) to be used at Noah Fish Stix with another purchase

Although you are free to choose preferred compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities or other reasons causing or creating difficulties or inconveniences for Noah Fish Stix or our customers.

Custom Dyed / Strung

Customized dyed and strung heads are customized for you and are ineligible for return. The different head manufacturers have various guarantees as well as what is covered. Broken heads or damaged heads that have been replaced by the manufacturer or shop can be redyed at the owners expense.

Final, Clearance, Sale

Finals, Clearance and sale items are ineligible for turn.

How to Return a Purchased Item

Fill out your return form correctly with your order number, the product you are returning, the reason for the return, and if you are waiting for a refund or an exchange. If you do not mention your order number, we won’t be able to process your return. Repackage the item in the original box and packaging. Take your parcel to any Post Office and obtain proof of postage for the tracking number – this will speed up the process and will legitimize that your parcel is on its way back to us.

Return Address is

2257 Reflection Circle, Vista, CA 92081

The shipping cost for the returned items is paid by you. We will compensate the shipping charges in case of returning damaged, faulty, or incorrect items.

What Happens Next

• A returned item will be inspected upon arrival
• If the condition an item has been returned in is inappropriate (e.g. tags have been removed or there are signs of wear) and we’re unable to put itback into stock, we may not be able to accept your return and we mayhave to send it back to you.
• If the condition of a returned item is appropriate, you will receive compensation within 10 business days depending on the payment method you used for purchasing the returned item.
• If you paid by credit/debit card, we will refund the balance of your credit/debit card.
• If you paid using PayPal, we will refund the balance to your PayPal account.
• If you use a Gift card to purchase the returned item, we will refund the paid money to the balance of the credit/debit card or PayPal account(whatever was used) and will provide you with a new Gift card as, due to our internal rules, any Gift card can’t be used twice or more time.